1. Introduction

At Omazor Care, your privacy and trust are extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, contact us, or interact with us through our website or communication channels.

Omazor Care provides non-clinical companionship, wellbeing support, and relaxation services for older adults, and we recognise that many of our clients may be vulnerable individuals. For this reason, we take extra care to handle all personal information with sensitivity, confidentiality, and respect.

We are fully committed to complying with UK data protection laws, including the UK GDPR and the Data Protection Act 2018, ensuring your information is handled lawfully, fairly, and transparently.

2. Information We Collect

We may collect and process the following types of personal information:

A. Personal Details

• Full name
• Address
• Phone number
• Email address
• Date of birth

B. Health & Wellbeing Information

(only where necessary and with your consent)

• Relevant medical history (from Health Questionnaire)
• Mobility limitations
• Allergies or sensitivities
• General wellbeing needs related to our services

C. Service Information

• Appointment details and booking history
• Service preferences (e.g., companionship, massage, wellbeing visits)
• Notes required to deliver safe and personalised support

D. Emergency & Family Contact Information

• Next of kin or emergency contact details
• Authorised representatives or family members involved in care

E. Payment Information

• Billing details (for invoicing or agreed payment methods)

F. Website & Technical Data

When you use our website, we may automatically collect:

• IP address
• Device type and browser
• Pages visited and usage patterns

This information is used only to improve our website performance and user experience.

3. How We Use Your Information

We use your information in a responsible and transparent way to:

• Deliver safe, personalised companionship and wellbeing services
• Arrange and manage bookings and appointments
• Match you with suitable therapists or companions
• Communicate with you and/or your family about services
• Monitor wellbeing (where applicable, such as check-ins or remote support)
• Ensure the safety, dignity, and comfort of all clients
• Process payments and issue invoices
• Maintain internal records for service quality and continuity
• Comply with legal, safeguarding, and regulatory obligations

We do not sell your personal data, and we do not share it with third-party marketers.

4. Who We Share Your Information With

We only share your information where necessary and always with appropriate safeguards.

This may include:

• Approved Omazor Care therapists and companions
  (only the information required to safely deliver your service)
• Administrative and support staff
  (for booking, coordination, and service management)
• Payment providers
  (for processing agreed payments securely)
• Family members or authorised representatives
  (where consent has been given)
• Relevant authorities or safeguarding bodies
  (only where required by law or where there are concerns about safety or wellbeing)

All individuals and partners working with Omazor Care are expected to follow strict confidentiality and data protection standards.

5. How We Protect Your Information

We take appropriate technical and organisational measures to safeguard your personal data, including:

• Secure storage of digital records and physical documents
• Restricted access to authorised personnel only
• Confidential handling of sensitive health and wellbeing information
• Use of secure communication methods where possible
• Regular review of data protection practices

We are committed to preventing unauthorised access, loss, misuse, or disclosure of your information.

6. Data Retention

We will only keep your personal information for as long as necessary to:

• Deliver our services effectively
• Maintain accurate service records
• Comply with legal, safeguarding, and regulatory requirements

When your data is no longer required, it will be:

• Securely deleted, or
• Anonymised for record-keeping purposes

7. Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your data (where legally permitted)
• Restrict or object to certain types of processing
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us using the details below.

8. Cookies and Website Use

Our website may use cookies to improve functionality and user experience.

• Cookies help us understand how visitors use our site
• They do not collect sensitive personal information
• You can disable cookies through your browser settings

Please note that disabling cookies may affect how the website functions.

9. Safeguarding and Sensitive Data

Due to the nature of our services supporting older and potentially vulnerable adults:

• We treat all personal and health-related data as highly confidential
• Information is only shared where necessary for safety or legal reasons
• Any safeguarding concerns will be handled in line with UK safeguarding guidance

Your dignity, privacy, and safety are always our priority.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our services
• Updates in legal or regulatory requirements

Any significant changes will be communicated via our website or directly to clients where appropriate.

Continued use of our services indicates acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Omazor Care
Phone: 07861652210
Email: omazor2022@gmail.com
Service Areas: Preston (Head Office), Surrey, Hampshire